Frequently Asked Questions
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 14days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product, we will refund the full amount of your original purchase. Please Include all names and order number on the returned parcels. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
Every purchase you make is secured and backed. The website itself is a https link means all bank card are secured by the website itself.
We ship most anywhere in the world. Our prices are in Euro currency.
Yes, we only work with manufacturers that offer a manufacturer’s warranty for all their products. We are confident that the products we supply are of a very high quality and that you will be very pleased with them. We also believe in providing the highest standard of customer service and products free from manufacturer’s faults in performance or appearance. If a product develops a fault within the warranty period, please contact the manufacturer.
In the unlikely event that your purchase is damaged during delivery, please note all the damages on the bill of lading, refuse the shipment and contact us immediately on [email protected] YOU MUST CONTACT US WITHIN 3 DAYS from the date of delivery to report damaged or defective merchandise. After the three-day period, the product cannot be reported as damaged and/or returned for exchange or refund.